How to Order

Welcome to Rakuzan Kagurazaka. We ship traditional Uji matcha from our shop in Kagurazaka, Tokyo, directly to your door in Singapore. Below is a step-by-step guide to placing your first order.

1. Choose your matcha

Browse Our Teas to explore six grades of traditional Uji matcha in tins. Each grade is available in 30g and 100g sizes. We also offer casual matcha tins for everyday use, as well as convenient stick packs.

For those new to matcha, we recommend starting with MiyakonoKaori (entry grade) or Momoyama (mid grade).

2. Add to cart

Click Add to Cart on the product page. You can review your cart at any time by clicking the cart icon in the top-right.

Order limits

To keep your delivery smooth and reduce the risk of import GST being charged at the border in Singapore, each order is limited to:

  • Total weight: 5 kg (matches the international shipping profile)
  • Total product value: ¥45,000 (set to help reduce the likelihood that the shipment exceeds Singapore’s import GST relief threshold, even under exchange rate fluctuations)

If your cart exceeds either limit, the Checkout button is automatically disabled and a message will guide you to adjust your order. This limit is designed to help reduce the likelihood of unexpected import GST or customs charges at the border, although customs and tax decisions cannot be guaranteed.

For larger orders, please consider placing multiple separate orders.

3. Review and check out

Click Check out when you're ready. Prices are displayed in Japanese Yen (JPY) for transparency. Your credit card or payment provider will convert the total to your local currency at their exchange rate at the time of payment.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • (Other methods may appear at checkout depending on your region)

4. Shipping & delivery

We ship via Japan Post EMS (Express Mail Service) — the most reliable international option from Japan to Singapore.

  • Processing time: approximately 1 week from order placement to dispatch
  • Delivery time: approximately 2 days after dispatch (Japan Post EMS, Tokyo to Singapore)
  • Shipping temperature: Shipped at room temperature. Please refrigerate your matcha immediately upon arrival to preserve freshness and aroma.
  • Tracking: A tracking number is sent to you by email when your order ships. You can track your package at japanpost.jp. Status updates may take up to 24 hours to reflect.
  • Insurance: EMS includes basic compensation up to ¥20,000 at no extra cost.

Shipping cost is calculated at checkout based on package weight.

5. Customs, duties, and taxes

Singapore customers acting as the importer of record are responsible for any customs duties or local taxes that may apply.

Because we limit each order value to help keep shipments below Singapore’s import GST relief threshold, import GST at the border should not apply in most cases. However, customs may still inspect your package, and GST or other charges may apply depending on Singapore regulations, exchange rates, the shipment’s CIF value, and customs assessment.

We have no control over customs decisions or fees imposed by your local authorities.

6. Receive your order

You'll receive an email with your tracking number when the package leaves Japan.

Please verify your shipping address immediately after placing your order. Address changes after shipment may incur redirect fees from the carrier.

When your package arrives, please:

  1. Inspect the box and contents within 10 days of delivery
  2. If anything is damaged, incorrect, defective, or missing, contact us via the Contact form within 10 days of delivery with your order number and clear photos of the item and packaging.

Returns and refunds

For food safety reasons, opened or unsealed products cannot be returned or exchanged.

If your order arrives damaged, incorrect, defective, or missing any items, please contact us within 10 days of delivery. We will review the issue and, where appropriate, arrange a replacement shipment, refund, or another reasonable solution in accordance with our Refund Policy. Approved refunds are typically issued within 5–10 business days of resolution.

For full details, see our Refund Policy and Shipping Policy.

Need help?

If you have any questions before or after placing your order, please reach out via our Contact form. We typically respond within 1–2 business days.

We hope you enjoy our matcha. Thank you for choosing Rakuzan.