Contact
FAQ
Can I place an order through this contact form?
No, this form cannot be used to place orders. Please use our online store to purchase products. If your inquiry is about an existing order, please have your order ID ready.
How long does international shipping take?
We ship via EMS (Japan Post). It typically takes about one week from order placement to shipment, and about 2 days for delivery to Singapore after shipment. Shipping starts from ¥2,200 and is calculated by weight at checkout. Please refer to our Shipping policy for full details.
Do you offer refunds or returns?
Please review our Refund policy for details on returns and refunds. If you have a specific concern, feel free to contact us directly.
How should I store the matcha after opening?
After opening, please keep it refrigerated, away from heat and humidity, to preserve freshness.
Contact Form
We would love to hear from you. Please fill out the form below or reach us directly by email.
- This form cannot be used to place orders. If your inquiry is about an existing order, please be sure to have your order ID ready.
- For details on how we handle personal information, please refer to our Privacy Policy.
- To ensure you receive our reply, please add rakuzan.co.jp to your contacts or safe sender list.
- Please note that it may take several days for us to respond, and we may not be able to answer some inquiries.